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In an effort to encourage the widespread use of standards the SAZ offers and operates a product mark and management system certification schemes.
Quality Assurance Department Policy Statement
The Quality Assurance department is committed to offering an excellent service to its clients in their registration process to SAZS ISO 9001, 14001 and SAZS OHSAS 18001. It promises to confine its requirements, assessments and decisions on registration to matters specifically related to the scope of registration under consideration. The Quality Assurance department shall ensure impartiality in its operations and shall not offer consultancy activities to its clients and prospective customers. The management shall ensure that this policy is understood, implemented and maintained at all levels of the department and by all concerned.
Objectives
The prime objectives are:
to achieve customer satisfaction through efficient utilisation of the technological, human and material resources available.
to satisfy customer requirements stated and implied at an optimum cost by paying customer requirements stated and implied at an optimum cost by paying attention to detail, continually reviewing and improving own quality systems, through maintenance of a high level quality of service.
to prevent at all cost a deficient service that could tarnish the department’s image and reputation through loss of market share, complaints, waste of time, and human and financial resources.
to be completely impartial in its dealings with its prospective and/or registered clients or any complaints received from whatever source.
Methodology
In order to meet its objectives, the Quality Assurance department:
has implemented a Quality Management System meeting the requirements of ISO/IEC Guides 62:1996 & 66:1999.
shall ensure that all staff have sufficient training and experience in the relevant areas applicable to clients. Where no expertise is available within SAZ, it shall make use of services of suitably qualified sub-contractor(s).
shall continuously review service requirements and achievements to identify opportunities for service quality improvement.