This International Standard specifies requirements for a quality management system when an organization:
- needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
- aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
Related standards
- ZWS ISO 9000:2015 (Quality management systems – Fundamentals and vocabulary)
- ZWS ISO 9002:2016 (Quality management systems – Guidelines for the Applica-tion of ISO 9001:2015)
- ZWS ISO 9004:2018 (Quality management – Quality of an organization – Guidance to achieve sustained success)